Registered Company: Piilgrim Apparel Ltd

Registered Company Number: 10565618

PAYMENT

Payment is taken at the time of placing an order. No goods shall be supplied without payment. We accept credit and debit card payment by Visa, Visa Debit, MasterCard and Diners Cub, and PayPal. For your safety and security, we require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number. 

UK standard postage - FREE (no Sunday delivery) 

Flat shipping rate for any size order:

EU orders - £20

Worldwide orders - £30

Japan - £30

 

CUSTOMS AND IMPORT CHARGES

Please be aware that now that the UK has left the European Union you may be liable to pay import taxes and duties. These are set and regulated by the destination country and we have no control over these charges. If you are unsure whether your order will be subject to such taxes please check with your local import office.

Please be aware that import duties and taxes may apply upon receipt of international orders. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. We recommend that you contact your local Customs Authority for current charges as it will be your responsibility to pay them if and when asked. We reserve the right to deduct from your refund any costs that we may incur if you refuse to pay customs and import charges.

We endeavour to keep all the product information on this website as up to date and accurate as possible. If we are unable to fulfil your order for any reason we will issue a refund as soon as we can.

Piilgrim is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by Piilgrim in any way.

Any parcels returned to us due to the customer refusing to pay customs charges, the customer will be fully liable for any postal charges, return shipment costs, customs charges and handling fees. The will all be deductible from any refund due.

RETURNS

If you are not happy with your purchase for any reason you have 14 days from the date of receiving the goods to return them to us for a full refund of the cost of the product, or exchange. Postage costs will not be refunded for unwanted items, or where an exchange is required through no fault of our own. The goods must be in perfect original condition with all the tags attached.

If you wish to cancel your order you can notify us by email to info@piilgrim.com before we have dispatched the goods to you or where goods have already been dispatched to you.

Email us if you wish to return the goods and specify the reason why.

DELAYED, MISSING OR DAMAGED ORDERS

Please ensure that the delivery address that is provided is correct. We cannot accept responsibility in the event that a package goes missing due to an incorrect delivery address being provided to us.

We will consider that packages signed for by someone other than the intended recipient have been correctly delivered, and do not accept responsibility for missing items in such instances.

Occasionally parcels can get delayed or lost during delivery. Please look out for a ‘something for you’ card from the Royal Mail or an email from our courier company in case they attempted delivery while you were out. There will be instructions on the card or in the email on how to get your order.

If an item arrives and the packaging appears to have been tampered with, and or, is damaged, alert the postman or courier, and ask them to make a note of it. You must keep the packaging as we may require this as evidence. Let us know as soon as you can as we may have to open a claim with our shipping company.

If your order appears to have gone missing please contact us and we will do what we can to track it down.

UK - If an order is lost we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 30 days for the claim to be fully investigated, and we cannot start the process until 15 working days have elapsed since the item was due to be delivered.

EU/International - In the event that an international order has gone missing, we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 90 days for the claim to be fully investigated, and we cannot start the process until 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world) have elapsed since the item was due to be delivered.